Refund policy

This policy applies to the Core Packet ($39), the Full Season Packet ($69), to the upgrades between plans (Core to Full Season ($30)) and to the Record Correction Guide add-on ($19), bought with a plan or on its own. It is shown before checkout and applies to every order.

Our refund promise and its conditions

1. Free check first, or buy first. You can run the free check and see the facts it found before you pay anything. If you choose "Buy now" on our pricing page instead, you pay first and choose your home afterwards.
2. If you bought first and we can't make a report for your home. If the home you choose is in an area we don't cover yet, or the free check can't make a report for it, you can use your plan for another home, join the waitlist for your area, or ask for a full refund under our 30-day promise.
3. Full refund within 30 days, no questions asked. Ask within 30 days of purchase; you don't need to give a reason. An approved refund is the full price, including any sales tax. Condition: one 30-day refund per property per tax year.
4. If we can't deliver the report. If, after you buy, the objective screen in our published method fails for your property, or our checks stop the report before delivery, a person reviews a full refund for you. You don't need to ask, and it does not use up your 30-day refund.
5. Our team approves each request. A person approves every refund (usually within 1 business day) to protect against fraud, and we email you the decision. A declined request is told the reason.
6. No refunds based on the outcome of your appeal. The fee is a flat price for information; it never depends on whether the review body lowers your assessment. Results are not guaranteed.

How do I request a refund?

From your account page, or by replying to your order email. Approved refunds are issued through Paddle to the original payment method; your bank or card issuer controls how long the credit takes to appear (usually 5–10 business days after approval). Our team usually approves a request within 1 business day.

What happens to my report after a refund?

Your report stays available while your request is reviewed. Access to the report and its download link ends when the refund is issued. Anything you already filed with the county is yours; we are not involved in your filing.

Who processes payments and refunds?

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Anything else?

There is no subscription and no automatic renewal, so there is nothing to cancel. Questions about this policy can be sent to the contact address on your order email.